Frequently Asked Questions
Everything you need to know about finding and caring for your perfect sofa.
How long does shipping take for a new sofa?
Standard delivery typically takes 2 to 4 weeks depending on your location. For custom-made orders, please allow 6 to 8 weeks for craftsmanship and transit.
Do you offer White Glove Delivery and assembly?
Yes, we offer premium White Glove Delivery which includes bringing the sofa into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy if the sofa doesn't fit my space?
We offer a 30-day trial period. If you are not satisfied, you can return the item for a refund, minus a restocking fee. Please ensure you measure your entryways before ordering.
Are your fabrics pet-friendly and stain-resistant?
Many of our collections feature high-performance fabrics specifically designed to resist stains, odors, and snagging from pet claws. Look for the 'Performance' label on our product pages.
Do you offer financing or payment plans?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment options at checkout, allowing you to enjoy your sofa now and pay over time.
Does my sofa come with a warranty?
All The Sofa Shop Inc. products come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental damage.